Customer Experience Coordinator (Bacio)

We’re hiring a Bacio Customer Experience Coordinator (Part-Time) to support customer engagement, sales operations, and the Bacio customer loyalty program for our premium foodservice cheese brand. In this role, you'll build strong relationships with customers, distributor partners, and internal teams while coordinating communications, maintaining CRM data, supporting promotional programs, and helping deliver an outstanding customer experience with every interaction.

At Leprino, starting hourly compensation for this role typically ranges between $24.31 and $27.35. This position has an annual target bonus of 3.5%.

•  Build positive relationships by providing timely, accurate support to customers, distributor partners, and internal teams through phone, email, and text.
•  Coordinate customer enrollments, communications, and rewards for the Bacio customer loyalty program while delivering an outstanding customer experience.
•  Maintain accurate customer records, CRM data, and program documentation to support reporting and daily operations.
•  Coordinate loyalty, rebate, promotional, and customer engagement programs, including fulfillment, tracking, and customer communications.
•  Partner with Sales, Marketing, and distributor teams to support promotions, customer initiatives, and day-to-day business needs. Your work will help create a seamless customer experience!
•  Support CRM administration by adding users, preparing reports, and maintaining customer and program information.
•  Coordinate marketing store activities, including funding updates, balance reporting, and administrative support for promotional programs.
•  Assist with trade shows, customer events, and special projects while helping present the Bacio brand to customers and partners.
•  Organize electronic records, verify information accuracy, and maintain documentation that supports efficient business operations.
•  Identify opportunities to improve workflows, simplify administrative processes, and strengthen customer communications. Join us and help build an exceptional customer experience!
• Learn more about the Bacio brand at Baciocheese.com

You Have At Least (Required Qualifications):

• A High School Diploma or equivalent with at least 3 years of relevant experience in customer service, sales support, marketing coordination, administrative support, customer success, or a related field; or a Bachelor's Degree in Business, Marketing, Communications, or a related field with at least 1 year of relevant experience.
• Advanced proficiency with Microsoft Office, primarily with Microsoft Excel.
• Experience maintaining customer records, reports, or program information with a high level of accuracy.

We Hope You Also Have (Preferred Qualifications):

• Experience using Salesforce or another customer relationship management (CRM) platform.
• Experience supporting sales, marketing, or customer service teams within a manufacturing, food production, or consumer products environment.
• Experience using AI-powered tools, workflow automation, or process improvement technologies to enhance administrative or customer support activities.

At Leprino, we believe in equal employment opportunity and make employment decisions based on each individual’s unique talents, experience, skills, and knowledge; we do not discriminate on the basis of any personal characteristics. We know we are better together and are committed to creating an inclusive and supportive culture in which all employees can thrive.

Offering You In Return:

A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries and bonuses, life, medical/dental/vision coverage, voluntary benefits, employee assistance programs, wellness incentives, tuition assistance, vacation, ten paid holidays, sick time, paid parental leave, annual merit increases, as well as the LFC Profit-Sharing & 401(k) plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.

Our Story:

Leprino’s history dates back to the 1950s, when Jim Leprino first started making small batches of mozzarella for local markets and eateries in the Little Italy neighborhood of Denver. We’ve grown a bit since then. Today, Leprino is the world’s largest manufacturer of mozzarella and lactose, and a leading producer of whey protein. Still owned by Jim and the Leprino family, our sights are set to be the “World’s Best Dairy Food and Ingredient Company.” From a small corner grocery store we have grown to over 5,500 employees throughout the globe. Will you join us on our journey?